Prior Return Policy

 

Exchanges: 

To initiate an exchange, please contact customer service 1.888.515.5775

 

The original item purchase price will be credited towards another Sacred Stitches purchase. Exchange credit is equal to original purchase price, less original shipping/ handling and rush fees. No store credit will be held or issued to your account.

All items returned for exchange must be unworn, unwashed, free of odors and pet fur, in original condition and packaging, with tags attached.

Sacred Stitches is not responsible for the cost of return shipping, or replacing the contents and/or refunding the purchase price of a package that is lost or damaged during the return process. We highly recommend purchasing insurance and tracking for your return.

 

Returns:

 

Apparel and Accessory Returns:

(men’s shirts, women’s shirts, dresses, Janies, & accessories)

 

Apparel and accessories may be returned for a full refund of the original purchase price and taxes. Original shipping/handling and rush fees are non refundable. 

All returned items must be unworn, unwashed, free of odors and pet fur, in original condition and packaging, with tags attached. Please allow 7-10 business days for your refund to be issued to the original payment method. No store credit will be held or issued to your account.

Please ship your return to the address below along with a copy of your invoice. If you need a copy of your invoice, contact customer service 1.888.515.5775. 

Sacred Stitches is not responsible for the cost of return shipping, or replacing the contents and/or refunding the purchase price of a package that is lost or damaged during the return process. We highly recommend purchasing insurance and tracking for your return.

 

Robe and Vestment Returns:

(Custom and Quick Ship robes, chasubles, stoles and scapulars)

 

Robes and vestments are handcrafted for you to your unique measurements and design specifications. 

Custom and Quick Ship robes, chasubles, stoles and scapulars may be returned for a refund of the original purchase price and taxes, less a 20% custom order return fee. Original shipping/handling and rush fees are non refundable. 

All returned items must be unworn, unwashed, free of odors and pet fur, in original condition and packaging, with tags attached. Please ship your return to the address below along with a copy of your invoice. If you need a copy of your invoice, contact customer service 1.888.515.5775.

Sacred Stitches is not responsible for the cost of return shipping, or for replacing the contents and/or refunding the purchase price of a package that is lost or damaged during return shipping. We highly recommend purchasing insurance and tracking when shipping back your return.

When your item is received, a refund for the purchase price (including any taxes paid) less the 20% custom order cancellation fee, original shipping/handling and any rush charges, will be issued to the original payment method. Please allow 7-10 business days for your refund to be issued. No store credit will be held or issued to your account. 

 

Sale Robes,Vestments and Apparel:

To initiate an exchange, please contact us at 1.888.515.5775

 

Clearance items may only be returned for credit. The original item purchase price will be credited towards another Sacred Stitches purchase. Exchange credit is equal to original purchase price, less original shipping /handling and rush fees. No store credit held on account will not be issued. All returned items must be unworn, unwashed, free of odors and pet fur, in original condition and packaging, with tags attached. 

Sacred Stitches is not responsible for the cost of return shipping, or for replacing the contents and/or refunding the purchase price of a package that is lost or damaged during return shipping. We highly recommend purchasing insurance and tracking when shipping back your return.

 

Shipping Address for Returns & Exchanges:

Sacred Stitches

1335 Swift Ave

Kansas City, Missouri 64116 

Insurance and tracking are highly recommended

 

Lost or Stolen Packages:

Unfortunately, porch piracy is on the rise. Sacred Stitches is not responsible for replacing the contents and/or refunding the purchase price of any package that is lost, damaged or stolen during transit or upon delivery. We highly recommend shipping to your church or other secure location and tracking your order status. 

 

Guarantee: 

All of our garments are handmade with premium high quality fabrics, and every effort is made to ensure your garment is free of manufacturing defects. If your garment is not as expected, or there is a manufacturing defect, please contact customer service at 1.888.515.5775 within 60 days of receiving your order.