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Returns & Exchanges

We make every effort to ensure your new garment and/or custom robe is just as you 
imagined. Robes and vestments are handmade for you, to your unique measurements,
colors and specifications. 

Our knowledgeable customer service team is happy to help by phone or video consultation if you have any questions about measuring, style, or determining what type of robe would best fit you. Also, be sure to check out our video on how to measure for a custom robe.

Sample fabric swatches are available to order, please contact us at 888-515-5775.

 

Apparel Returns & Exchanges:

(men’s shirts, women’s shirts & dresses, accessories)

Returns: To return your unworn garment, please ship to the address below (insurance and tracking is recommended).  Once your item has been received, a refund for the purchase price, less original shipping & handling fees, will be issued to the original payment method. Please allow 7-10 business days for your refund to be credited.

Exchanges: To exchange your unworn garment, please contact us at 888-515-5775 for further instructions. Please allow up to 10 business days for your new item(s) to ship. 

 

Custom Robe and Vestments Exchanges/Returns

(all quick ship robes, custom robes, chasubles and stoles)

Returns:  All custom robes and vestments returned will incur a 20% fee. 

To return your unworn garment, please ship to the address below (insurance and tracking is recommended).  Once your item has been received, a refund for the purchase price, less original shipping/handling and 20% fee will be issued to the original payment method. Please allow 7-10 business days for your refund to be credited.

Exchanges:  Custom robes and vestments may be exchanged for full credit towards another Sacred Stitches purchase, less original shipping/handling fees. To exchange your unworn garment, please contact us at 888-515-5775 for further instructions.

 

Please ship all returns & exchanges to:

 Sacred Stitches

1335 Swift Ave

Kansas City, Missouri 64116 

 

Guarantee:

If your garment does not hold up to normal wear and tear, we will exchange or repair it at any time. Normal wear and tear is considered to be within a reasonable time period, which would be determined on an individual basis. Please contact us at 888-515-5775. 

Robe Alterations

Please contact us at customer service 888-515-5775 to discuss an alteration request.