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Returns & Exchanges

 

We make every effort to ensure your new garment and/or custom robe is just as you imagined. Robes and vestments are handmade for you, to your unique measurements, colors and specifications. 

Our knowledgeable customer service team is happy to help by phone or video consultation if you have any questions about measuring, style, or determining what type of robe would best fit you. Also, be sure to check out our video on how to measure for a custom robe.

Sample fabric swatches are available to order, please contact us at 888-515-5775.

 

Apparel Exchanges/Returns

(men’s shirts, women’s shirts & dresses, accessories)

To exchange/return your unworn item(s), please contact us at 888-515-5775 to begin the process.

Exchanges: Please allow up to 10 business days for your new item(s) to ship. 

Returns: Once your item(s) are received a refund for the purchase price, less original shipping & handling fees, will be issued to the payment method used. Please allow 7-10 business days for your refund to be credited.

Please ship your return/exchange (insurance and tracking is recommended) to the address below.

 

Custom Robe and Vestments Exchanges/Returns

(all quick ship robes, custom robes, chasubles and stoles)

To exchange/return your unworn item(s), please contact us at 888-515-5775 to begin the process.

Exchanges:  Custom robes and vestments may be exchanged for credit towards another Sacred Stitches purchase, less original shipping/handling fees. 

Returns:  All custom robes and vestments returned will incur a 20% restocking fee

Once your return is received, a refund for the purchase price (less 20% restocking fee, and original shipping & handling fees) will be issued to the original payment method. Please allow 7-10 business days for your refund to be credited.

Please ship your return/exchange (insurance and tracking is recommended) to the address below. Include a copy of your invoice, noting the reason for return. 

 

Sacred Stitches
1335 Swift Ave
Kansas City, Missouri 64116 

 

Guarantee

If your garment does not hold up to normal wear and tear, we will exchange or repair it at any time. Normal wear and tear is considered to be within a reasonable time period, which would be determined on an individual basis. Please contact us at 888-515-5775

Robe Alterations

Please contact us at customer service 888-515-5775 to discuss an alteration request.